Fortunica Privacy Policy

At Fortunica Online Casino, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our platform at fortunica.bet. By creating an account or using our services, you agree to the practices described in this document. We encourage you to read it carefully before proceeding with your Fortunica login or registration.

1. Who We Are

Here at Fortunica Online Casino, we operate under the legal entity Terra Force LLC, incorporated in Costa Rica (corporate ID 3-102-904588, incorporated 07 May 2024), with a registered office at Los Yoses, San Pedro, Montes de Oca, San Jose, Costa Rica (LY Center). Payment processing services are provided by Emperis Limited (Cyprus, registration number HE 473714). We are licensed and regulated by the Tobique Gaming Commission (TGC) under licence number 0000033, effective 01 November 2024, pursuant to the TGC Gaming Act 2023.

For any privacy-related inquiries, you may reach us at privacy@fortunica.bet. For general support, our team is available 24/7 at support@fortunica.bet.

2. Information We Collect

When you interact with our Fortunica casino platform — whether registering, logging in via the Fortunica app, or completing transactions — we may collect the following categories of personal information:

2.1 Information You Provide Directly

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username, IweLsQe^E(CQCYT1, and account preferences
• Payment details including card numbers, e-wallet identifiers, and cryptocurrency wallet addresses (BTC, ETH, USDT)
• Identity verification documents (passport, national ID, utility bills) as required by our KYC obligations
• Any communication you send us via live chat or email, including complaints submitted to complaints@fortunica.bet

2.2 Information We Collect Automatically

• IP address, browser type, device identifiers, and operating system
• Pages visited on our platform, session duration, and click activity
• Login timestamps and geographic location data
• Gaming activity including bets placed, games accessed, and bonuses redeemed
• Fortunica casino app usage data and mobile device information

2.3 Information from Third Parties

• Identity verification and anti-fraud checks from regulated third-party providers
• Payment processing data from Emperis Limited and other payment facilitators
• Publicly available data used to verify your identity or comply with AML obligations

3. How We Use Your Information

At Fortunica Online Casino, we use the data we collect for the following purposes:

• Account management: We process your registration data to create and maintain your player account, enabling your Fortunica online casino login.
• Transaction processing: We use your payment information to process deposits and withdrawals across all supported methods including Visa, Mastercard, Apple Pay, Google Pay, bank transfers, e-wallets, and cryptocurrency.
• Regulatory compliance: We verify your identity, age (18+), and eligibility to comply with TGC licensing requirements and applicable anti-money laundering (AML) legislation.
• Bonus and promotions management: We track eligibility for offers such as welcome bonuses, the Fortunica VIP Club rewards, free spins, cashback promotions, and other active campaigns.
• Responsible gambling: We monitor gameplay patterns to identify signs of problem gambling and provide appropriate intervention tools when required.
• Customer support: We use your contact details and account history to respond to your inquiries and resolve disputes efficiently.
• Security and fraud prevention: We analyse usage patterns to detect suspicious behaviour, unauthorised access, and potential fraud.
• Marketing communications: With your consent, we may contact you with personalised offers related to Fortunica casino promotions, new game releases, and special events. You may opt out at any time.
• Platform improvement: We use aggregated and anonymised data to improve our website, mobile experience, and the Fortunica casino app.

4. Legal Basis for Processing

Our FortUNICA Online Casino processes your personal data on the following legal grounds:

• Contract performance: Processing is necessary to provide the services you have requested.
• Legal obligation: We are required by law to verify identity, prevent money laundering, and maintain records.
• Legitimate interests: We process certain data to protect the security of our platform and improve your experience.
• Consent: Where we rely on your consent (e.g., for marketing), you may withdraw it at any time by contacting us or updating your account preferences.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. These include essential cookies required for site functionality, analytical cookies to measure performance, and marketing cookies to serve relevant content. You may manage your cookie preferences through your browser settings at any time. Continued use of the Fortunica online casino platform implies acceptance of our cookie practices as detailed in our separate Cookie Policy.

6. Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• Service providers: We share data with payment processors (including Emperis Limited), identity verification services, fraud prevention providers, and IT infrastructure partners who process data on our behalf.
• Regulatory authorities: We may disclose information to the Tobique Gaming Commission, financial regulators, or law enforcement where required by law.
• Business transfers: In the event of a merger, acquisition, or restructuring, your data may be transferred to the relevant successor entity.
• Legal proceedings: We may disclose data when required to defend our legal rights or comply with court orders.

7. International Data Transfers

As an internationally operating platform, we may transfer your personal data to countries outside your jurisdiction, including Costa Rica and Cyprus, where our corporate entities are based. We take appropriate safeguards to ensure your data remains protected during such transfers in accordance with applicable data protection standards.

8. Data Retention

We retain your personal data for as long as your account remains active and for a minimum of five (5) years following account closure, as required by our licensing obligations and applicable AML legislation. Certain records may be retained for longer periods where required by law.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data that we hold:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate information
• The right to request erasure of your data where legally permitted
• The right to restrict or object to our processing of your data
• The right to data portability in a structured, machine-readable format
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at privacy@fortunica.bet. We will respond to all verified requests within 30 days.

10. Security Measures

We implement robust technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our Fortunica Online Casino platform uses SSL encryption for all data transmissions, and access to personal data is strictly limited to authorised personnel on a need-to-know basis.

11. Restricted Jurisdictions

Our services are not available to residents of the following countries: Afghanistan, Canada (New Brunswick and Ontario), China, Cuba, Central African Republic, DR Congo, Haiti, India, Iran, Iraq, Israel, Libya, Myanmar, North Korea, Russia, Somalia, South Sudan, Syria, the United Kingdom, the United States, Yemen, and Venezuela. We do not knowingly collect personal data from individuals located in these jurisdictions. If we become aware that data has been collected from a restricted territory, we will take immediate steps to delete it.

12. Children's Privacy

Our services are strictly intended for adults aged 18 or older (or the higher legal gambling age in your jurisdiction). We do not knowingly collect data from minors. If you believe a minor has provided us with personal information, please contact us immediately at support@fortunica.bet so that we may take appropriate action.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements. We will notify you of material changes by posting the updated policy on our website. Continued use of the Fortunica casino platform following such changes constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed.

14. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to contact our team:

• Privacy inquiries: privacy@fortunica.bet
• Customer support: support@fortunica.bet
• Complaints: complaints@fortunica.bet
• Postal address: Terra Force LLC, Los Yoses, San Pedro, Montes de Oca, San Jose, Costa Rica (LY Center)

We are dedicated to resolving all privacy-related concerns promptly and transparently. At Fortunica Online Casino, your trust is our priority, and we remain committed to safeguarding your personal information at every stage of your experience with us.