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Responsible Gaming at Fortunica Casino

At Fortunica Casino, we are deeply committed to providing a safe, fair, and enjoyable gaming environment for all our players. We believe that gambling should always remain a form of entertainment — never a source of financial stress or personal harm. Our responsible gaming framework is built around education, prevention, and support, ensuring that every player who visits us at Fortunica Casino can make informed decisions about their gameplay. If you ever feel that gambling is negatively affecting your life, we encourage you to use the tools and resources we have made available to you.

Our Commitment to Player Safety

We take our duty of care seriously. Here at FortUnica, we operate under a licence issued by the Tobique Gaming Commission (TGC), licence number 0000033, which came into effect on 1 November 2024. This regulatory framework requires us to uphold strict responsible gaming standards, and we go above and beyond those requirements to protect our players. At Fortunica Casino, we continuously monitor gameplay patterns and intervene when we identify signs of potentially harmful behaviour.

Our platform is strictly for adults. You must be at least 18 years of age — or the minimum legal gambling age in your jurisdiction, whichever is higher — to register and play at Fortunica Casino. We employ age verification measures at registration and reserve the right to request additional documentation at any time to confirm your age and identity.

Responsible Gaming Tools We Provide

We have integrated a comprehensive suite of tools directly into your account at Fortunica Casino, giving you full control over your gaming activity. We encourage all players to use these features proactively, not just when a problem arises.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your account. Once a limit is set, it takes effect immediately. If you wish to reduce your limit, the change is applied right away. If you wish to increase it, we apply a mandatory cooling-off period before the increase takes effect — this gives you time to reconsider.

Loss Limits

You can define the maximum amount you are willing to lose over a given period. We will prevent you from wagering beyond that threshold until the period resets. This tool is one of the most effective ways to stay within your personal budget.

Session Time Limits

At Fortunica Casino, we allow you to set a maximum session duration. Once your allotted time is reached, we will notify you and, depending on your settings, log you out automatically. We believe awareness of time spent gambling is a key component of responsible play.

Reality Checks

We can send you periodic pop-up reminders during your gameplay session, showing you how long you have been playing and how much you have wagered. These reality checks help you stay grounded and make conscious decisions throughout your time on our platform.

Self-Exclusion

If you feel that you need a more significant break from gambling, we offer both temporary and permanent self-exclusion options. You may exclude yourself from Fortunica Casino for a period ranging from 30 days to a permanent ban. During a self-exclusion period, we will block your account and ensure you receive no promotional communications from us. To activate self-exclusion, please contact our support team at support@fortunica.bet or reach us via live chat — available 24/7, 365 days a year.

Account Cooling-Off Period

We also offer a short-term cooling-off option if you simply need a brief pause. This temporarily suspends your account without permanently closing it, giving you the space to reflect on your gaming habits.

Recognising Problem Gambling

We understand that problem gambling can develop gradually and may not always be easy to recognise. At Fortunica Casino, we want to help you identify warning signs early. Please consider whether any of the following apply to you:

  • You spend more money on gambling than you can afford to lose
  • You chase losses, believing you can win back what you have lost
  • Gambling interferes with your work, relationships, or daily responsibilities
  • You feel anxious, irritable, or stressed when you are unable to gamble
  • You hide your gambling activity from friends or family
  • You borrow money or sell possessions to fund gambling
  • You have tried to stop or reduce gambling but have been unable to do so
  • Gambling is your primary way of escaping problems or negative emotions

If any of these signs resonate with you, we strongly encourage you to reach out — either to our support team or to one of the independent organisations listed below. At FortUnica, we are here to help, not just to host your gaming sessions.

Protecting Minors

We have a zero-tolerance policy toward underage gambling. Our Fortunica Casino platform must never be accessed by individuals under the age of 18. If you share a device with minors, we recommend using parental control software to restrict access to gambling websites. Trusted tools include:

  • Gamban — blocks access to all gambling sites across devices
  • Net Nanny — comprehensive parental control and filtering software
  • Cybersitter — blocks inappropriate online content for minors
  • GamBlock — specialist gambling blocking software

We urge all adults in households with children to take these additional precautions. If you suspect that a minor has accessed our Fortunica Casino platform, please contact us immediately at support@fortunica.bet so we can take prompt action.

External Support Organisations

We work alongside leading independent organisations dedicated to helping individuals with gambling-related difficulties. We recommend the following resources if you need additional support:

Our Responsible Gaming Principles

At Fortunica Casino, our approach to responsible gaming is guided by the following core principles that we apply across every aspect of our platform:

  • We never market our services to vulnerable individuals or minors
  • We do not portray gambling as a way to solve financial problems
  • We provide clear and accurate information about odds and house edges
  • We train our support staff to recognise and respond to signs of problem gambling
  • We make responsible gaming tools visible and easy to access from within your account
  • We respect all self-exclusion requests immediately and without question
  • We regularly review our practices to align with the latest responsible gaming research

We also want to make sure you are aware of the exciting Fortunica Casino bonuses available to players — all of which are offered in a transparent and responsible manner, with clear terms and conditions.

Contact Us

Our dedicated support team is available around the clock to assist you with any responsible gaming concerns. We at Fortunica Casino take every request seriously and respond with empathy and urgency. To get started or manage your account, you can use the Fortunica Casino login page at any time. You can reach us at any time through the following channels:

  • Email: support@fortunica.bet
  • Complaints: complaints@fortunica.bet
  • Live Chat: Available 24/7 directly on our website

Remember — gambling should be fun. If it stops being fun, we are here to help you take back control. At FortUnica, your wellbeing always comes first.

Content updated: June 22, 2026