Fortunica Casino Terms and Conditions

Welcome to Fortunica Casino. These Terms and Conditions govern your access to and use of our platform at fortunica.bet. By registering an account or using our services, you agree to be legally bound by these terms. We encourage you to read this document carefully before proceeding. If you have questions, our support team is available 24/7 at support@fortunica.bet.

1. About Us

At Fortunica, we are operated by Terra Force LLC, a company incorporated in Costa Rica (corporate ID 3-102-904588, incorporated 07 May 2024), with our registered office located at LY Center, Los Yoses, San Pedro, Montes de Oca, San Jose, Costa Rica. Payment processing services are provided by Emperis Limited, registered in Cyprus (reg. HE 473714). Our platform operates under a licence issued by the Tobique Gaming Commission (TGC), licence number 0000033, granted on 01 November 2024 under the TGC Gaming Act 2023.

2. Eligibility and Account Registration

2.1 Age and Legal Requirements

At FortуnicaCasino, we strictly require all players to be at least 18 years of age, or the legal gambling age in their jurisdiction if higher. By creating an account, you confirm that you meet this requirement. We reserve the right to request proof of age at any time and to suspend accounts where this cannot be verified.

2.2 Restricted Countries

Our Fortunica Casino services are not available to residents of the following jurisdictions:

• Afghanistan, Canada (New Brunswick & Ontario), China, Cuba
• Central African Republic, DR Congo, Haiti, India, Iran, Iraq, Israel
• Libya, Myanmar, North Korea, Russia, Somalia, South Sudan, Syria
• United Kingdom, United States of America, Yemen, Venezuela

If you access our platform from a restricted jurisdiction, we reserve the right to void any winnings and close your account immediately.

2.3 Account Rules

When registering at FortыnicaCasino, you must provide accurate, complete, and up-to-date information. We permit only one account per person, household, IP address, or device. Duplicate accounts may be closed without notice, and associated balances may be forfeited.

3. Fortunica Login and Account Security

Your Fortunica login credentials are your personal responsibility. We strongly advise you to use a unique, secure IweLsQe^E(CQCYT1 and never share your access details with any third party. If you suspect unauthorised access to your account, please contact us immediately at support@fortunica.bet. We will not be liable for any losses resulting from your failure to safeguard your credentials.

4. Deposits and Withdrawals

4.1 Supported Currencies and Payment Methods

At Fortunica, we support account currencies in EUR and USD, as well as cryptocurrency options including Bitcoin (BTC), Ethereum (ETH), and Tether (USDT). We offer 20+ payment methods, including Visa, Mastercard (Visa Secure / ID Check), Apple Pay, Google Pay, eWallets, prepaid vouchers, bank transfers, and crypto payments.

4.2 Deposit Limits

Our minimum deposit to qualify for a welcome bonus starts from EUR 10. The maximum deposit per transaction is EUR/USD 9,000. All deposits must be made from payment instruments registered in your own name — we do not accept third-party funding.

4.3 Withdrawals and Processing Times

Regarding Fortunica Casino withdrawal time, we process requests according to the following tiered schedule:

• Up to EUR/USD 300 — processed the next business day (excluding weekends and public holidays)
• EUR/USD 300–2,000 — processed within 5 business days
• EUR/USD 2,000–20,000 — processed within 14 business days
• EUR/USD 20,000+ — processed within 30 business days (max USD 20,000 per 30 days)

We apply a pending review period of up to 72 hours before processing any withdrawal. Withdrawals must be made to instruments registered in your own name. If your total withdrawals exceed 20x your total deposits, we reserve the right to cap monthly withdrawals at EUR/USD 5,000. Maximum winnings per single bet are capped at EUR/USD 50,000.

5. Bonuses and Promotions

5.1 Welcome Bonus

Here at FortуnicaCasino, we offer a Casino Welcome Bonus Pack worth up to EUR 3,000 + 250 Free Spins across your first three deposits:

• 1st Deposit: From EUR 10 — 100% up to EUR 1,000 + 50 FS; or from EUR 30 — 120% up to EUR 1,000 + 100 FS
• 2nd Deposit: From EUR 10 — 110% up to EUR 1,000 + 50 FS
• 3rd Deposit: From EUR 10 — 80% up to EUR 1,000 + 100 FS

Wagering requirements are x40 for cash bonuses and x30 for free spins. Maximum bonus bet is EUR 5 per spin; free spin value is EUR 0.20. Each bonus step remains active for 72 hours, and wagering must be completed within 5 days. Maximum bonus conversion is 5x your deposit amount.

5.2 Sports Betting Bonus

Our Fortunica Casino also offers a Sports Betting Welcome Bonus Pack of up to EUR 1,000 for your first sports bets. Separate terms apply to this promotion.

5.3 Ongoing Promotions

We regularly run additional offers for our players, including:

• Weekly Bonus: up to 125% + 100 Free Spins
• Weekly Cashback and Daily Crypto Cashback (5%)
• Weekday and Weekend Reload Bonuses
• Seasonal quests with prize pools up to EUR 3,500 + 505 FS
• BGaming Million Drops network pool (EUR 1,000,000)

All bonuses are subject to our full Bonus Policy, which forms part of these Terms. We reserve the right to modify, suspend, or discontinue any promotion at our discretion.

6. Games and Software

Our FortуnicaCasino library contains 5,000+ games from leading providers including Pragmatic Play, Playson, BGaming, Betsoft, Yggdrasil, PG Soft, Spribe, Evoplay, Novomatic, Wazdan, and many more. Our live casino is powered by Pragmatic Play Live, Vivo Gaming, SA Gaming, 7 Mojos, and Shady Lady. We offer slots, table games, live casino, instant games (Crash, Mines, Plinko, Bingo, Keno, Dice, Scratch), and a Sportsbook.

At Fortunica, we make our full game catalogue accessible via desktop, mobile browser, and our dedicated app. We do not guarantee uninterrupted access and may perform maintenance at any time. Games are provided by third-party software suppliers and we are not liable for technical malfunctions caused by their systems.

7. Fortunica VIP Club

Our FortыnicaCasino loyalty programme features 70 levels across 7 status tiers, from Fighter to Immortal, with 120+ available perks. Players earn 1 VIP point for every EUR 10 wagered. Level-Up money bonuses carry a x40 wagering requirement. Please note that points are not awarded on live casino games, Spribe titles, roulette, Aviatrix, Crash, or similar game categories.

8. Responsible Gambling

At Fortunica Casino, we are committed to promoting safe and responsible gambling. We provide tools including deposit limits, session limits, reality checks, self-exclusion, and cooling-off periods. If you believe gambling is affecting your wellbeing, please contact our support team or reach out to an independent organisation such as GamCare or Gamblers Anonymous. We take problem gambling seriously and encourage all players to gamble responsibly.

9. Anti-Money Laundering and KYC

Our Fortunica Casino platform operates a strict Know Your Customer (KYC) and Anti-Money Laundering (AML) policy. We may request identity documents, proof of address, and source-of-funds verification at any time. Failure to provide requested documentation within a reasonable timeframe may result in account suspension or closure. We are legally obligated to report suspicious activity to relevant authorities.

10. Intellectual Property

All content on our platform — including logos, graphics, software, game titles, and text — is the intellectual property of Terra Force LLC or its licensors. You may not reproduce, copy, distribute, or create derivative works from our content without our prior written consent. Unauthorised use constitutes a breach of these Terms and may result in legal action.

11. Limitation of Liability

We provide our services on an "as is" basis. To the maximum extent permitted by applicable law, we exclude all liability for indirect, consequential, or incidental losses arising from your use of our platform. Our total liability in any dispute shall not exceed the amount you deposited in the 12 months preceding the event giving rise to the claim.

12. Dispute Resolution

If you have a complaint, we encourage you to contact us first at complaints@fortunica.bet. We will endeavour to resolve all disputes within 14 days. If a satisfactory resolution cannot be reached, you may escalate the matter to the Tobique Gaming Commission as our licensing authority. These Terms are governed by the laws of Costa Rica.

13. Amendments

We reserve the right to update these Terms and Conditions at any time. We will notify registered players of material changes via email or on-site notification. Continued use of our services following such notification constitutes your acceptance of the revised Terms. We recommend you review this page periodically.

14. Contact Us

If you have questions about these Terms, please reach out to our team:

• General Support: support@fortunica.bet
• Privacy Enquiries: privacy@fortunica.bet
• Complaints: complaints@fortunica.bet
• Live Chat: Available 24/7 via our website

Our FortуnicaCasino support team is available every day of the year, around the clock, to assist you with any questions or concerns regarding your account, our services, or these Terms and Conditions.